FAQ

Deposit

WHAT DEPOSIT METHOD DO YOU ACCEPT?

We accept Local Bank Transfer.

WHAT IS THE MINIMUM AND MAXIMUM DEPOSIT AMOUNT ?

Each deposit method may have a different deposit limit. Minimum and maximum deposits will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

WHAT CURRENCIES DO YOU ACCEPT ?

We accept the below currencies :

• MYR : US Dollar

• VND : Vietnamese Dong

• THB : Thai Baht

HOW LONG DOES IT TAKE TO PROCESS MY DEPOSIT ?

Processing times depends on your chosen method. If you require any clarification, please contact our Customer Support.

WITHDRAWAL

HOW CAN I MAKE A WITHDRAWAL ?

Your withdrawal method should be the same as your chosen deposit method. For example, if you make a deposit via Local Bank Transfer, you will have to withdraw using the same payment method. If you would like to make a withdrawal with bank account which is not the same as your original deposit bank account, please contact our Customer Support team who may be able assist you.

WHAT IS THE MINIMUM AND MAXIMUM WITHDRAWAL AMOUNT ?

Each withdrawal method may have a different withdrawal limit. Minimum and maximum withdrawal will be determined by the system and will be displayed on deposit page. If you require any clarification please contact our Customer Support.

CAN I CANCEL A WITHDRAWAL REQUEST AND HOW DO I DO IT ?

You can cancel your withdrawal request anytime within 48 hours of submission, this can be done from within your account, simply click on the CANCEL WITHDRAWAL button within the cashier then select the pending transaction that you wish to cancel. If your withdrawal request has exceeded 48 hours since the requested time, then please contact Customer Support.

WHAT IDENTIFICATION DO I NEED TO SUPPLY FOR MAKING A WITHDRAWAL ?

You do not need to provide any identification for making a withdrawal. However, there may be an occasion that we will request a copy of your proof of ID front and back and a copy of a recent utility bill for security reason.

HOW LONG WILL IT TAKE ME TO RECEIVE MY WITHDRAWAL ?

This will vary depending on your chosen withdrawal method.

MY ACCOUNT

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY USERNAME OR PASSWORD ?

If you have forgotten your username or password, simply click on the forgot password section. Our Customer Support team will assist you.

HOW DO I CLOSE MY ACCOUNT ?

Please contact our Customer Support team.

CAN I HAVE MORE THAN ONE ACCOUNT ?

We only allow one account per household

HOW DO I TRANSFER FUNDS TO MY CASINO OR POKER ACCOUNT ?

Please contact our Customer Support team who will be happy to assist you.

CAN I CHANGE OR UPDATE MY PERSONAL INFORMATION ?

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.